Virtual queue
Customers take a number on their phone and see how long they have to wait, and you call the next person with one tap.
- 1
Turn on queue mode
Open the calendar, go to the Scheduling tab, and turn on Queue mode. Set the Average service time (used to estimate the wait), the Maximum capacity (leave empty for no limit) and Early opening, which is how many minutes before opening time people can join the queue.
- 2
Let people take a number
In the Queue management tab, you'll find Poster & QR code: click Download poster PDF to print a sign for your entrance, or Copy link to share the link. Customers open the page, enter how many people are in their party and take a number. They can then see who's being served, how many people are ahead of them and the estimated wait.
- 3
Manage the queue
From the Queue management tab or the bar at the top of Bookings:
- Open queue and Close queue start and end the queue.
- Next calls the next number.
- Skip marks anyone who doesn't respond as a no-show.
- Reset clears the queue, for example at the end of the day.